Returns
If you are not satisfied with your order, you can return it to us within 14 days of receiving the goods.
How to return your item:
- Pack the items securely, preferably in their original packaging.
- Please include a note with your order number or name so we can assign the return.
- We do not provide a pre-printed return label – you can therefore use a parcel service of your choice.
- Please note that the costs for the return are to be borne by you.
Return address:
Schiffer Service GmbH
Returns Department
Industriestr. 16
52134 Herzogenrath
Once the return has been received and checked by us, you will receive a confirmation and the refund of the goods value via the original payment method.
If you have any questions about your return, our customer service will be happy to assist you.
